1. Reception of the PRODUCTS it will be done unilaterally by the CLIENT upon receiving them from the COURIER. If it is found that the parcels/PRODUCT have been damaged during transport, this is recorded together with the representative of the COURIER, possibly, if this possibility exists, photos are taken and ATRO is immediately informed by email.

Also, even if there are no signs of damage during transport of the package/Product, the CLIENT is obliged to report any deviation from the PRODUCT CHARACTERISTICS within the next 5 days and together with ATRO to take the necessary decision (acceptance, modification, return, etc. ).

If within 5 days from the date of delivery ATRO has not received any notifications accepted as non-compliance with the CHARACTERISTICS agreed by the CONTRACT, the PRODUCT is considered received.

2. guarantee granted by ATRO is a maximum of 1 year from the delivery date for PRODUCTS and 1 month for EXECUTIVE PROGRAMS.

In principle, there are three categories of approach to the conditions for granting the guarantee.

2.1. Products made from different types of wood.

Wood is very sensitive to environmental conditions. Although the wood used in the execution is very well dried and very well covered after processing, it can work over time if the environment in which the PRODUCT will be kept by the CLIENT does not meet the following conditions:

- The optimal temperature of the environment where the PRODUCT will be placed is 20-22°C. A deviation of ±10°C is accepted.

– The lower the relative humidity, the better for the life of the product. Relative humidity higher than 60% is not allowed. Accidentally and only for short periods, the maximum value of 70% is also allowed

- The cleaning will be done normally, but the type of coating specified in the CHARACTERISTICS will be carefully taken into account, as is done with the other wooden products in the house (furniture, parquet, etc.)

– It is forbidden to apply chemical substances on the PRODUCTS.

- The PRODUCTS will be protected from direct sunlight and will not be placed near heat sources.

If the CLIENT does not comply with all these rules, deformations, exfoliation or alteration of the coatings may occur. These aspects can be easily observed and the PRODUCT loses its warranty validity. Also, the warranty is lost in the case of PRODUCTS hit, scratched, or subjected to other mechanical or chemical factors.

If deviations from the PRODUCT CHARACTERISTICS are found during one year, ATRO is immediately contacted and a decision to retouch, repair, replace, return is made by mutual agreement. And so on

ATTENTION: Only deviations from CHARACTERISTICS are accepted!

In this case, the return transport cost for COURIER for retouching, repair, replacement will be borne by ATRO.

If, upon receipt, ATRO finds that the CHARACTERISTICS have no deviation, ATRO reserves the right not to take any action and to ask the CUSTOMER to pay for the return transport.

2.2. Additional mechanisms related to the PRODUCTS.

These can be hinges, clocks with batteries, measuring instruments, metal or other ornaments, or any other object purchased by ATRO in order to complete the PRODUCT.

They can lose their warranty under the same conditions as in point 7.1

The repair or replacement procedure will be established by mutual agreement, either by sending the PRODUCT to ATRO or by sending only the mechanism attached

2.3. The guarantee for EXECUTIVE PROGRAMS is 1 month from the date of delivery by electronic means, unless otherwise specified in the CONTRACT, during which time the reception is considered to have taken place. ATRO is not responsible for the performance of the media on which the CLIENT stores its EXECUTIVE PROGRAM.

3. The contract of sale and purchase

PURCHASES OF PERSONALIZED PRODUCTS, MADE TO ORDER OR MORE EXPENSIVE THAN 500 LEI (VAT AND TRANSPORT INCLUDED) THAT WILL BE MADE FROM THIS SITE WILL BE DONE ON THE BASIS OF A CONTRACT. ONE ORDER IS ENOUGH FOR THE REST OF THE PRODUCTS IN STOCK

ALL DELIVERIES, WITH CONTRACT OR ORDER, ARE BASED ON THE CLIENT'S ACCEPTANCE OF THE PRESENT TERMS AND CONDITIONS.

The remote contract that will be concluded between ATRO and the CLIENT will necessarily contain:

8.1. The date on which the DURABLE MEDIA CONTRACT was VALIDATED (email date) including the acceptance of the parties for the use of the DURABLE MEDIA.

8.2. The total value of the CONTRACT, including possible additional costs for the CLIENT to be aware of the reason for the VALIDATION on his financial effort.

8.3. Payment method by bank transfer:

- Advance payment 100% for customized or "made to order" products designed and executed at the express order of the CLIENT

- Advance payment 50% or 100% for design / execution of products more expensive than 500 lei (including VAT and transport) from the ATRO portfolio

- Payment upon delivery to the COURIER for products in stock.

         8.4. Delivery term max 30 days depending on

Model / design

                                                                   Wood essence available

                                                                   Coating method

Depending on the complexity, ATRO and the CLIENT may agree otherwise.

          8.5. The warranty granted to the PRODUCT

8.6. The mention of whether or not it is possible to withdraw from the CONTRACT and under what conditions and in what terms.

8.7. FEATURES including pictures or images

8.8. Clear reference to the present Terms and Conditions

4. Transfer of Risk

"In the case of deliveries where the professional delivers the products to the consumer, the risk of loss or damage to the products is transferred to the consumer when he or a third party designated by him, other than the carrier, takes physical possession of the products. However, the risk is transferred to the consumer at the time of delivery of the products to the carrier, if the carrier was commissioned by the consumer to transport the products, and this option was not offered by the professional, without prejudice to the rights of the consumer vis-à-vis the carrier." Article 20 GEO 34 of June 4, 2014.

5. Returning products

The following particular aspects must be taken into account:

-ATRO cannot afford to work on stock, considering the customization of the products, the complexity of the production and as a result the generally high price of its PRODUCTS; ATRO generally works on the basis of design and execution contracts.

- CUSTOMIZED or made-to-order PRODUCTS cannot be sold unless to the CLIENT who requested them

- the execution time of a PRODUCT is long and returning it without discussing the financial effects leads to the delay of other orders.

As a result:

The CLIENT can exercise the right to withdraw from the CONTRACT within a maximum of 14 calendar days from the VALIDATION OF THE CONTRACT in accordance with GEO 34 of June 4, 2014, if the CONTRACT has not established otherwise, only in the case of PRODUCTS that DO NOT contain CUSTOMIZATION requested by the CLIENT or do not have were executed at the special order of the CLIENT!

For the latter, it is the express duty of the CUSTOMER to analyze and request additional data and to ensure that the requested PRODUCT and CHARACTERISTICS are in accordance with his wishes. The CLIENT is informed in these cases by the CONTRACT that he loses his right to withdraw from the contract.

In cases where the withdrawal from the contract is possible and will be made before DELIVERY, and the advance payment has been made, ATRO undertakes to return the costs not carried out based on an estimate of works already executed on the date of communication by the CLIENT of the withdrawal from the CONTRACT.

The costs for the return transport by COURIER if the cancellation took place after delivery will be borne by the CLIENT.

Reimbursement will be made within 14 calendar days of receipt of the return slip for the PRODUCT and only if it is in the same condition in which it was delivered. The reception will be done unilaterally by ATRO. If at ATRO's reception it is found that the PRODUCT is damaged, ATRO reserves the right to refund a lower value or to refuse the return. In this case, the return of the PRODUCT will be invoiced in advance to the CUSTOMER.

In the case of EXECUTIVE PROGRAMS, which will be delivered electronically, there is NO, according to the law, the possibility of withdrawing from the contract after delivery, and before delivery the reimbursement of the costs not carried out will be applied as in the case of PRODUCTS.

Returning the PRODUCT without a plausible motivation, but only by virtue of the permissive law, will be considered an abusive act of the CLIENT that seriously affects ATRO's activity and ATRO reserves the right to collaborate or not in the future with it.

6. Disclaimer

13.1. In the case of interbank payments, ATRO is not responsible for paying interbank or currency conversion fees.

13.2. VALIDATION OF THE CONTRACT or ORDER takes place once the request is made. ATRO reserves the right to request additional data or considers it its duty to provide additional information within the next 7 days. If he does not receive an answer or confirmation to these in another 7 days, the CONTRACT/ORDER is considered cancelled.

13.3. ATRO has the duty to properly pack the products upon delivery with the mention on the packaging FRAGILE, UMBRELLA, ARROWS, etc. where appropriate.

ATRO is not responsible for product damage during transport - it is the CLIENT's duty to receive the goods upon dispatch and ATRO upon return.

ATRO is not responsible for improper packaging performed by the CLIENT upon return.

13.4 In the event that non-conformities with the CHARACTERISTICS appear within the legal warranty period, the CUSTOMER is entitled to request reimbursement of the product value and transport only after returning the product and without having the right to request additional compensation or penalties.

13.5. ATRO ensures the technical support of the WEBSITE through third parties and is not responsible in any case, directly or indirectly, for the interruption of the services offered.

13.6. If there are differences between the content of the SITE and the CONTRACT, the information in the CONTRACT prevails.